Cookie Policy
Last updated: 24th October 2025
What Are Cookies?
Cookies are small text files that are placed on your device when you visit our website. They help us provide you with a better experience by remembering your preferences and understanding how you use our site.
How We Use Cookies
We use cookies for the following purposes:
Essential Cookies (Required)
These cookies are necessary for the website to function properly. They enable core functionality such as security, network management, and accessibility. You cannot opt out of these cookies.
- Session management
- Security and fraud prevention
- Cookie consent preferences
Functional Cookies (Optional)
These cookies enable enhanced functionality and personalization, such as remembering your booking details during the booking process.
- Remembering your postcode for future bookings
- Saving your contact details (name, email, phone) to prefill forms
- Storing your chimney quantity preference
Analytics Cookies (Optional)
These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously.
- Pages visited and time spent on pages
- How you arrived at our site
- Which features you use most
Your Cookie Choices
You have the right to decide whether to accept or reject cookies. When you first visit our website, you will see a cookie consent banner allowing you to:
- Accept All: Allow all cookies including functional and analytics cookies. This enables us to remember your booking details and improve our service.
- Essential Only: Only accept essential cookies required for the website to function. Your booking details will not be remembered between visits.
You can change your cookie preferences at any time by clicking the "Cookie Settings" link in the footer of our website.
Third-Party Cookies
We do not use any third-party cookies for advertising purposes. The only third-party services we use are:
- Google Maps: When you view booking location information (only with your consent)
- Postcodes.io: For validating UK postcodes (essential for booking)
Managing Cookies
Most web browsers allow you to control cookies through their settings preferences. However, limiting cookies may impact your experience of our website. Here's how to manage cookies in popular browsers:
Data Protection
Any data stored via cookies is handled in accordance with our Privacy Policy. We are committed to protecting your privacy and complying with GDPR and UK data protection laws.
Contact Us
If you have any questions about our use of cookies, please contact us:
- Email: [Your email address]
- Website: https://soothappens.uk