About Soot Happens Ltd

Professional chimney sweeping services in Kent, combining traditional expertise with modern convenience

Who We Are

Soot Happens Ltd is a professional chimney sweeping business serving communities across Kent. We specialise in comprehensive chimney cleaning, maintenance, and safety services for all types of fireplaces, wood burners, and multi-fuel stoves.

Our mission is simple: to provide professional, reliable, and convenient chimney sweeping services that keep Kent homes safe and warm. We believe in combining the traditional craft of chimney sweeping with modern technology to deliver the best possible service to our customers.

Professional Credentials & Insurance

🎓 ICS Registered

Member of the Independent Chimney Sweeps (ICS) association, ensuring professional standards and expertise

🛡️ Fully Insured

£1 million public liability insurance for complete peace of mind

📜 Certified Service

Professional certificates provided digitally after every sweep, accepted by all major UK insurers

Our Approach to Chimney Sweeping

Modern Technology Meets Traditional Craft

While chimney sweeping is a centuries-old profession, we embrace modern technology to make the experience better for our customers. Our innovative digital certificate system means you'll never lose your important paperwork - even in the unfortunate event of a fire, your certificate is safely stored in your customer portal.

Complete Transparency

We believe in honest, transparent pricing with no hidden surprises. When you book online, you'll see exactly what you're paying before you confirm your appointment. Our basket system shows all costs upfront, including any additional services you choose.

In the rare instance that an unexpected issue is discovered during the sweep (such as a bird's nest that wasn't previously detectable), we'll always discuss this with you before proceeding with any additional work.

Responsive Communication

We pride ourselves on same-day responses to all messages and enquiries. Whether you're booking a routine sweep or have an urgent concern, we're here to help promptly and professionally.

What We Stand For

Safety First: Your family's safety is our top priority. We follow all industry best practices and safety standards.
Professional Service: Every job is completed to the highest standards, with respect for your home and property.
Environmental Responsibility: We properly dispose of all waste materials and promote efficient, cleaner-burning practices.
Customer Education: We believe in empowering customers with knowledge about their chimneys, maintenance needs, and safety requirements.
Continuous Improvement: We stay current with industry developments, regulations, and best practices.

Our Service Promise

When you choose Soot Happens Ltd, you can expect:

Professional chimney sweeping to industry standards
Your property left clean and tidy - as we found it
Digital certificate emailed immediately after job completion
Same-day response to all communications
Transparent pricing with no hidden costs
Friendly, courteous, and respectful service
Expert advice on chimney maintenance and safety

Serving Kent Communities

As a Kent-based business, we're proud to serve local communities across the county. We understand the unique needs of Kent properties, from period cottages with traditional inglenook fireplaces to modern homes with contemporary wood burners.

Our intelligent booking system groups appointments by area, which means we can offer efficient service delivery while minimising our environmental impact - good for you, good for Kent, and good for the planet.

Why Choose Soot Happens?

In a traditional industry, we're bringing innovation and customer-focused improvements:

Digital Certificates: Never lose your important documentation - access it anytime from your customer portal
Easy Online Booking: Book your appointment 24/7 through our intelligent scheduling system
Transparent Pricing: See all costs before you book - no surprises
Customer Portal: Manage your certificates and appointment history in one secure place
Professional Standards: ICS registered and fully insured for your peace of mind
Local Service: Based in Kent, serving Kent - supporting our local community

Ready to Book Your Chimney Sweep?

Experience professional chimney sweeping with modern convenience. Book online in minutes.

Book Your Appointment

Questions About Our Services?

If you'd like to know more about our chimney sweeping services, please don't hesitate to get in touch. We're always happy to answer questions about our services, pricing, or general chimney maintenance advice.